ASHFORD - Pure Cashwool Quarter-Zip Sweater

Ashford is a mid-weight quarter-zip sweater crafted in 12-gauge cashwool using a honeycomb knit for natural texture and breathable warmth. The knit offers structure without stiffness, holding its shape while remaining comfortable for extended wear.

• Cashwool

Dry clean only for best results.
Hand wash cold or machine wash on a gentle cycle if necessary.
Air dry flat to maintain its shape and texture.
Iron on low heat if needed.

Shipping Locations:

We deliver across India. For international orders, please contact us at support@t24story.com.

Shipping Charges:

Free shipping on all orders.

Delivery Timeframes:

• Order Processing: Within 2 business days.
  
• Standard Delivery (India): 3–7 business days.
  
• International Delivery: 20–25 business days.
  

Order Tracking:

You will receive tracking details via email or SMS once your order has been dispatched.

Delayed or Lost Shipments:

If your shipment is delayed or lost, please reach out to us at support@t24story.com for assistance.

Undeliverable Packages:

If a package is returned due to an incorrect address or refusal, additional shipping fees may apply for re-delivery.

At T-24, we aim to ensure complete satisfaction with every purchase. Please review the policy below for returns, refunds, and exchanges.

Eligibility for Returns

• Returns are accepted within 3 days of delivery
  
• Items must be unused, unwashed, and in original packaging with all tags intact
  
• Artworks are non-returnable unless damaged or defective on arrival
  

How to Initiate a Return

• Email support@t24story.com with your order details and reason for return
  
• Once approved, return instructions and the shipping address will be shared
  

Refund Process

• Refunds are initiated after the item is received and inspected
  
• Amounts are credited to the original payment method within 7–10 business days
  
• Cash on Delivery (COD) orders are refunded via store credit or bank transfer
  

Exchanges

• Exchanges depend on product availability
  
• If the requested item is unavailable, a refund will be issued
  

Damaged or Defective Items

• Contact support@t24story.com immediately with photos
  
• A replacement or refund will be provided at no additional cost
  

Return Shipping Costs

• Customers bear return shipping costs unless the item is defective or incorrect
  
• In select approved cases, a prepaid return label may be provided