Refund Policy

At T-24, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied, please review our Return & Refund Policy below.

1. Eligibility for Returns
   • Products can be returned within 3 days of delivery.
   • Items must be unused, unwashed, and in their original packaging with all tags intact.
   • Certain items, such as artworks, are non-returnable unless they arrive damaged or defective.
2. How to Initiate a Return
   • To start a return, contact our support team at support@t24story.com with your order details and reason for the return.
   • Once your return request is approved, we will provide instructions and a return shipping address.
3. Refund Process
   • Refunds are initiated once the returned item is received and inspected.
   • Refunds will be credited to your original payment method within 7–10 business days.
   • For Cash on Delivery (COD) orders, refunds will be issued as store credit or via bank transfer.
4. Exchanges
   • Exchanges are subject to product availability. If the desired product is unavailable, a refund will be issued.
5. Damaged or Defective Items
   • If you receive a damaged or defective item, please contact us immediately at support@t24story.com with photos of the issue. We will provide a replacement or refund at no additional cost.
6. Shipping Costs for Returns
   • The customer is responsible for return shipping costs unless the product is defective or incorrect.
   • For approved returns, a prepaid return label may be issued in specific cases.
7. Contact Us
   • If you have any questions about our Return & Refund Policy, please reach out to us at support@t24story.com.